Effective Date: March 28, 2025
Client Hub Solutions Inc. ("Client Hub", "Company", "we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, applications, and services (the “Service”). Please read this policy carefully.
For the purposes of this Privacy Policy:
“Personal Information” means any information relating to an identified or identifiable natural person.
“Data Controller” means the entity that determines the purposes and means of the processing of Personal Information.
“Data Processor” means the entity that processes Personal Information on behalf of the Data Controller.
“Processing” means any operation performed on Personal Information, such as collection, storage, access, use, or deletion.
Client Hub acts in different roles depending on the type of data and context:
As a Data Processor: When you (our customer) use the Service to upload, manage, or store data about your clients, employees, or contacts, you are the Data Controller, and Client Hub acts as your Data Processor, processing Personal Information solely on your behalf and in accordance with your instructions.
As a Data Controller: For data we collect directly from you—such as account registration information, billing information, analytics data, and communications—Client Hub acts as the Data Controller for the purposes of operating and improving the Service, marketing, security, and legal compliance.
We process this information based on our legitimate business interests, your consent, or as necessary to perform our contractual obligations under the Terms of Service.
We collect the following categories of personal information:
Identifiers such as name, email address, mailing address, IP address, or other similar identifiers
Professional or business information such as company name, job title, and account activity
Billing and payment information (we do not store full payment details directly but may collect billing-related data via our third-party processors)
Internet or device information such as browser type, device type, operating system, and usage data (pages visited, time spent, referring URL)
Content you submit such as data entered into the platform or communicated to us
We collect this information either directly from you (e.g., when you register or contact support) or automatically (e.g., through cookies and analytics tools).
We use your personal information to:
Provide, operate, and maintain our Service
Process transactions and billing
Respond to inquiries and provide customer support
Improve and personalize the user experience
Send transactional and marketing communications
Comply with legal and regulatory requirements
Certain features of the Service may utilize artificial intelligence (“AI”) technologies to enhance functionality and provide personalized experiences. AI-generated outputs—including content suggestions, data analyses, or automated responses—are provided on an “as is” basis and may not always be accurate, complete, or up to date. Users should not rely solely on these outputs for critical decisions.
We may share your information with:
Third-party service providers that help us operate, host, analyze, support, and deliver the Service
Payment processors for billing and transactions
Government or legal authorities where required by applicable law
Parties involved in a merger, acquisition, financing, or sale of assets, in which case you will be notified in advance
We retain personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. When no longer needed, we will securely delete or anonymize it. If deletion is not immediately possible (e.g., due to backups), we will isolate the data until deletion is feasible.
Depending on your location and applicable laws, you may have the following rights regarding your personal information:
Access: You can request a copy of the personal information we hold about you.
Correction: You can request that we correct inaccurate or incomplete information.
Deletion: You can request that we delete your personal information, subject to certain legal exceptions.
Opt-Out: You can opt out of receiving marketing communications by using the “unsubscribe” link in our emails.
Non-discrimination: We will not discriminate against you for exercising your privacy rights.
To make any of these requests, please contact us at support@clienthub.app. We will verify your identity before processing the request, as required by applicable law.
Please note that some essential communications (e.g., account, billing, or security notifications) may still be sent even if you opt out of marketing emails.
We use cookies and similar technologies to improve your experience, understand how the Service is used, and deliver relevant content. You may configure your browser settings to reject some or all cookies; however, doing so may impact the functionality of the Service.
We implement technical and organizational safeguards to protect your personal information against loss, theft, unauthorized access, and misuse. However, no system is 100% secure. If you believe your account or information may have been compromised, please contact us immediately.
If you are located outside of North America and use our Service, please be aware that your personal information may be transferred to, stored, and processed in the United States and Canada, where our servers and operations are based. By using the Service, you consent to this transfer and to the application of United States and Canadian laws regarding data processing.
We rely on contractual protections (such as standard contractual clauses where applicable) to protect personal data transferred from jurisdictions like the EU.
Our Service is not intended for use by children under the age of 18, and we do not knowingly collect personal information from minors. If we learn that we have inadvertently collected such data, we will delete it.
We may update this Privacy Policy periodically. We will notify you of significant changes by email or by posting an updated version on our website with a new “Effective Date.” Your continued use of the Service after any change constitutes your acceptance.
If you have any questions or wish to exercise your privacy rights, please contact us at:
Email: support@clienthub.app
Mailing Address:
Client Hub Solutions Inc.
6160 SW Highway 200
Suite 110-582
Ocala, FL 34476
